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Frequently Asked Questions

You don't need to register to place an order, for this, select Guest when completing the purchase

By registering, you can log in and see the status of your order

1. You can pay for the order immediately through the bank link, for this select Pay with your bank link

After this selection, you have to select your country and bank

2. If you choose Bank transfer as the payment method, we will contact you and if the delivery time is suitable, we will send you an advance payment invoice. We will process the order after receiving the advance payment

The ordered goods will be delivered to the delivery address you provided by a courier (DPD, Itella, Omniva - depends on the product manufacturer) or we will send them to a parcel machine suitable for you (if package fits in there). Please write the location of the parcel machine that suits you best in the field Add Comment About Your Order

Approximate delivery times are indicated next to the product price, if you want to know the exact delivery time before placing an order, please contact us

In order to use the 14-day right of return, the ordered goods must not be used in any other way than is necessary to make sure of the nature, characteristics and functioning of the goods in a way that is allowed for testing the goods in a physical store. The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order. The right of withdrawal does not apply if the purchaser is a legal person. 

Free shipping for orders from €100, for orders under €100 a flat shipping cost of €10 is added